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faq

Hopefully this will answer any questions you have! If not, please feel free to send an email to arien@uncoveryourjoy.com.


What’s your return policy?

Coaching is a very subjective experience, so returns on purchases are case by case. If you decide to cancel coaching within 7 days of purchasing a package, you will receive a full refund. After those 7 days and before your first coaching session, I will do my best to return the full funds to you but I cannot guarantee the entirety. You will receive at least 80% of your purchase back, in this case.

After you have begun coaching, if you decide you would not like to continue, at least 50% of the remaining sessions will be refunded to you. If you did not like a coaching session, I cannot refund the cost of that particular session (only costs of uncompleted future sessions).

I want to make it clear that I'm generous and more than willing to have a conversation about this! We all have sudden things happen in our lives and I want to support you in any way I can. I will always do my best with this refund policy, but I do want to state I cannot guarantee 100% refunds for all uncompleted work.


Do you take international clients?

Yes! I'm passionate about serving the world, and any client who can process payments through Paypal is welcome here. A list of countries accepted by them is here. I am only fluent in English, but I am more than willing to work with an interpreter if you have someone join you on our call.


Do you work with clients under age 18?

I'm more than willing to work with a client under the age of 18, presuming I have a parent or guardian who can complete the contract paperwork and is comfortable with the child working with me.


Are you willing to travel for speaking engagements?

Certainly, so long as the costs of travel are covered by the organization I am speaking with. For local travel (accessible by public transit or a short drive from Baltimore, MD), there is no fee for transportation.


How do you host your coaching?

All coaching is completed through the phone (for US/Canada) or Skype (any country). For Skype there is the option for video or audio, whatever you are the most comfortable with. I also offer text/IM accommodations for those who need it.


When I subscribe to your email list, will you ever sell or give away my information?

Definitely not! Your information (including email, name, and any contact we have) is completely confidential and will only be used by myself, Arien, or Uncover Your Joy. When you subscribe to this email list, it's solely for your benefit.

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